Last Updated: [Insert Date]

Dear Fiber Artist,

At KnitSupplyShop (operated by Alexandra Sales Store), we value your privacy as much as you value the quality of our bast fibers and felting wool. Just as you carefully select materials for your creative projects, we carefully protect your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit knitsupplyshop.com.

1. Information We Collect

Like the variety of fibers in our shop, we collect different types of information:

  • Personal Details: When you make a purchase (whether it’s crochet hooks or bulk yarn), we collect your name, email, shipping address, and payment information.
  • Order Information: Details about the fiber preparation tools or craft kits you purchase.
  • Technical Data: IP address, browser type, and device information – much like we examine the quality of our cellulose fibers.
  • Usage Data: How you navigate our site, similar to how you might explore our selection of drum carders and blending boards.

2. How We Use Your Information

We use your data with the same care we use when packaging dimensional felting kits:

  • To process your orders for knitting yarn or felting wool
  • To provide customer support for your fiber preparation tools
  • To improve our website and product offerings (like our selection of hand carders)
  • To send you relevant offers – but only if you’ve opted in, just like choosing dye colors for your projects
  • To prevent fraud, protecting your purchases as carefully as we package crochet kits

3. Data Sharing & Disclosure

We share your information only when necessary, with the same discretion we use when selecting fibers for our craft kits:

  • Payment Processors: To complete transactions for drum carder parts or other products
  • Shipping Providers: To deliver your cellulose fibers or felting supplies worldwide (except certain remote areas)
  • Legal Requirements: When required by law, similar to how we comply with international shipping regulations

4. Data Storage & Security

We protect your data with the same attention we give to our premium fiber products:

  • Secure servers protected by industry-standard measures
  • Encrypted payment processing (like the security we apply to PayPal transactions)
  • Limited access to your personal information
  • Data retention only as long as necessary – like keeping just enough inventory of blending boards to meet demand

5. Your Rights

You have rights regarding your data, just as you have choices in our fiber selection:

  • Access the personal data we hold about you
  • Correct inaccurate information (like updating your shipping address for crochet kits)
  • Request deletion of your data, subject to legal requirements
  • Opt-out of marketing communications – though we hope you’ll stay for updates on new dyeing yarns
  • Lodge complaints with regulatory authorities

6. Cookies & Tracking Technologies

Our website uses cookies and similar technologies, as carefully selected as our range of knitting yarns:

  • Essential Cookies: Necessary for our online store to function, like the basic tools in our fiber preparation collection
  • Analytics Cookies: Help us understand how customers browse our selection of felting wool and craft kits
  • Marketing Cookies: Only with your consent, to show relevant ads for products like drum carders

You can manage cookie preferences in your browser settings, much like choosing which fiber tools to include in your creative process.

7. International Transfers

As we serve fiber artists globally (except certain remote areas), your data may be transferred internationally with appropriate safeguards, similar to how we carefully package international shipments of crochet hooks and felting supplies.

8. Children’s Privacy

Our website is not designed for children under 13, just as some of our fiber preparation tools require adult supervision.

9. Changes to This Policy

We may update this policy occasionally, just as we refresh our inventory of cellulose fibers and craft kits. Significant changes will be communicated to you.

10. Contact Us

For privacy questions, contact our fiber-loving team at [email protected] or at our studio:

Alexandra Sales Store
4571 Crestview Manor
Indianapolis, IN 46278
USA

Thank you for trusting us with your creative supplies and your personal information. We treat both with the utmost care.

Happy creating,
The KnitSupplyShop Team