Dear Fiber Artist,

At KnitSupplyShop, we want you to be as delighted with your fiber arts supplies as we are when creating them for you. Just as you carefully select your bast fibers and felting wool, we carefully craft this returns policy to ensure a smooth process if your purchase doesn’t meet your creative needs.

Our Return Promise

We accept returns and exchanges within 15 days of receiving your order, whether it’s drum carder parts that don’t fit your equipment or knitting yarn that wasn’t quite the right shade for your project.

Please Note: For the safety of all our customers, certain items cannot be returned:

  • Opened or used fiber preparation tools (combs & hackles, hand carders)
  • Custom-dyed yarns from our bulk yarn for dyeing selection
  • Opened craft kits (including crochet kits and dimensional felting kits)
  • Any products that have been washed, processed, or contaminated

Return & Exchange Process

Follow these simple steps, as carefully as you’d prepare your cellulose fibers:

  1. Contact Us within 15 days of receipt at [email protected] with your order number and reason for return
  2. Wait for Approval – Our fiber-loving team will respond within 2 business days with return instructions
  3. Package Securely – Return items in their original packaging, just as we carefully package our blending boards and drum carders
  4. Ship Back – Send to our studio at:
    Alexandra Sales Store
    4571 Crestview Manor
    Indianapolis, IN 46278
    USA
  5. Receive Refund/Exchange – See details below

Return Request Template

To make your return request as smooth as our premium felting wool, use this template:

Subject: Return Request for Order #[Your Order Number] Dear KnitSupplyShop Team, I would like to request a return/exchange for my recent order (#[Your Order Number]). Items to return/exchange: – [Product Name 1] – [Product Name 2] Reason for return: [Please specify – wrong item, defective, not as described, etc.] Please let me know the next steps. I’ve reviewed the return policy and confirm the items are in original condition. Best regards, [Your Full Name] [Your Email Address]

Refunds & Processing Time

Once we receive your return:

  • Processing Time: 3-5 business days to inspect returned items
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Refund Timeframe:
    • Credit Cards: 5-10 business days after processing
    • PayPal: 3-5 business days after processing
  • Exchanges: We’ll ship your replacement within 2 business days of approval

Note: Original shipping costs are non-refundable, except in cases of our error.

International Returns

For our global customers (excluding Asia and certain remote areas):

  • You are responsible for return shipping costs
  • Please mark the package as “Returned Goods” to avoid customs fees
  • We recommend using tracked shipping (like DHL or FedEx) for your protection

We stand behind the quality of our fiber arts supplies just as we stand behind our privacy policy. If you have any questions about returns, contact us at [email protected] – we’re happy to help!

Happy creating,
The KnitSupplyShop Team