Dear Fiber Artist,
At KnitSupplyShop, we understand that every strand of fiber tells a story, and we want your creative journey with our products to be as smooth as freshly carded wool. Below you’ll find all the details about our shipping and returns processes, crafted with the same care we put into selecting our bast fibers and cellulose materials.
Shipping Information
We carefully prepare each order like you would prepare fibers on your blending boards:
Order Processing
All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your package is on its way to your creative space.
Shipping Options
- Standard Shipping ($12.95): Shipped via DHL or FedEx, arriving within 10-15 business days after dispatch
- Free Shipping: Available for orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch
Note: Delivery times may vary slightly depending on your location and customs processing. We currently ship worldwide, excluding some remote areas and parts of Asia.
Our Return Promise
Just as you carefully select your felting wool and knitting yarn, we’ve crafted this returns policy to ensure satisfaction with every purchase:
- We accept returns and exchanges within 15 days of receiving your order
- Items must be in original, unused condition with all packaging intact
- Original shipping costs are non-refundable (except in cases of our error)
Non-Returnable Items
To maintain quality for all our fiber artists, we cannot accept returns on:
- Opened or used fiber preparation tools (combs & hackles, hand carders)
- Custom-dyed yarns from our bulk yarn for dyeing selection
- Opened craft kits (including crochet kits and dimensional felting kits)
- Any products that have been washed, processed, or contaminated
Return & Exchange Process
Follow these simple steps, as carefully as you’d prepare your cellulose fibers:
- Contact Us within 15 days of receipt at [email protected] with your order number and reason for return
- Wait for Approval – Our fiber-loving team will respond within 2 business days with return instructions
- Package Securely – Return items in their original packaging, just as we carefully package our blending boards and drum carders
- Ship Back – Send to our studio at: Alexandra Sales Store
4571 Crestview Manor
Indianapolis, IN 46278
USA - Receive Refund/Exchange – See details below
Return Request Template
To make your return request as smooth as our premium felting wool:
Subject: Return Request for Order #[Your Order Number]
Dear KnitSupplyShop Team,
I would like to request a return/exchange for my recent order (#[Your Order Number]).
Items to return/exchange:
– [Product Name 1]
– [Product Name 2]
Reason for return: [Please specify – wrong item, defective, not as described, etc.]
Please let me know the next steps. I’ve reviewed the return policy and confirm the items are in original condition.
Best regards,
[Your Full Name]
[Your Email Address]
Refunds & Processing Time
Once we receive your return:
- Processing Time: 3-5 business days to inspect returned items
- Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
- Refund Timeframe:
- Credit Cards: 5-10 business days after processing
- PayPal: 3-5 business days after processing
- Exchanges: We’ll ship your replacement within 2 business days of approval
International Returns
For our global fiber artists (excluding Asia and certain remote areas):
- You are responsible for return shipping costs
- Please mark the package as “Returned Goods” to avoid customs fees
- We recommend using tracked shipping (like DHL or FedEx) for your protection
We stand behind the quality of our fiber arts supplies just as we stand behind our privacy policy. If you have any questions about returns, contact us at [email protected] – we’re happy to help!
Happy creating,
The KnitSupplyShop Team