Term and Conditions

Last Updated: [Date]

1. Website Use and Intellectual Property

1.1 Acceptance of Terms

By accessing and using knitsupplyshop.com, you agree to be bound by these Terms and Conditions, our Privacy Policy, and all applicable laws and regulations.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, product designs, and images, is the property of Alexandra Sales Store or its content suppliers and protected by international copyright laws. You may not:

• Reproduce, duplicate, or copy any content without express written permission
• Use our product photographs or descriptions on other platforms without authorization
• Reverse engineer or attempt to extract source code from our website

2. Product Information

2.1 Product Descriptions

We strive to accurately describe our fiber arts supplies including:

• Bast fibers and cellulose materials
• Fiber preparation tools (combs, hackles, carders)
• Dyeing supplies and bulk yarn
• Felting wool and craft kits

However, slight variations in color or texture may occur due to monitor settings or natural material characteristics.

2.2 Product Availability

All products are subject to availability. We reserve the right to limit quantities and discontinue products without notice.

3. Ordering and Payment

3.1 Order Acceptance

Your order represents an offer to purchase which we accept by sending an order confirmation email. We reserve the right to refuse any order for any reason.

3.2 Payment Methods

We accept:

• Visa
• MasterCard
• JCB
• PayPal

You agree to provide current, complete, and accurate payment information.

3.3 Pricing

All prices are in USD. We reserve the right to correct pricing errors that may occur.

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days (excluding weekends and holidays).

4.2 Shipping Options

We offer:

• Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after dispatch
• Free Shipping: For orders over $50 via EMS, delivered in 15-25 business days after dispatch

We ship worldwide except to parts of Asia and certain remote areas.

4.3 Delivery Responsibility

Once shipped, you become responsible for the package. We’re not liable for:

• Delays due to customs or carrier issues
• Packages marked “delivered” by the carrier
• Incorrect addresses provided by the customer

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery. Items must be:

• In original, unused condition
• In original packaging with tags attached

5.2 Non-Returnable Items

For quality and safety reasons, we cannot accept returns on:

• Opened fiber preparation tools (combs, hackles, carders)
• Custom-dyed yarns from our bulk selection
• Opened craft kits (crochet kits, felting kits)
• Any products that have been processed or contaminated

5.3 Return Process

To initiate a return:

1. Contact us at [email protected] within 15 days
2. Wait for return authorization
3. Ship items to: Alexandra Sales Store, 4571 Crestview Manor, Indianapolis, IN 46278 USA

Original shipping costs are non-refundable except in cases of our error.

6. User Responsibilities

6.1 Account Security

If you create an account, you’re responsible for maintaining confidentiality of your login information.

6.2 Prohibited Conduct

You agree not to:

• Use our website for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Use our contact information for unsolicited communications
• Misrepresent your identity or provide false information

7. Limitations of Liability

Alexandra Sales Store shall not be liable for:

• Any indirect, incidental, or consequential damages
• Errors or omissions in product information
• Interruptions in website availability
• Damages resulting from product misuse

Our total liability shall not exceed the amount you paid for the product in question.

8. Governing Law

These Terms shall be governed by the laws of the State of Indiana, USA, without regard to conflict of law principles.

9. Changes to Terms

We reserve the right to modify these Terms at any time. Continued use after changes constitutes acceptance.

10. Contact Information

For questions about these Terms, contact us at:

Alexandra Sales Store
4571 Crestview Manor
Indianapolis, IN 46278 USA
Email: [email protected]